Frequently Asked Questions

Zelos is a nonprofit organization focused on financial literacy, mentoring, leadership development, and youth empowerment. Our website, programs, products, and digital resources support this mission.

By visiting our website, creating an account, purchasing a product, making a donation, or participating in a Zelos program, you agree to our Terms & Conditions and the policies linked on this website.

Yes. Zelos merchandise is made after an order is placed. Because each product is custom made, returned items cannot be restocked or resold.

We do not accept returns or exchanges for ordering the wrong size, color, or style; changing your mind; buyer’s remorse; or accidental duplicate orders. Review all sizing charts and product details before completing your purchase.

Contact Zelos within 30 days of delivery. Include your full name, order number, purchase email address, a description of the issue, and clear photographs. Depending on the circumstances, the resolution may include a replacement, refund, or store credit.

Contact us immediately if tracking indicates your package was lost. We will work with our fulfillment and shipping partners to investigate and determine the appropriate resolution.

Customers are responsible for providing an accurate shipping address. An address usually cannot be changed after an order enters production. If an order is returned because of an incorrect address, additional shipping charges may be required.

Contact us immediately. If production has not begun, the order may be canceled. Once production starts, cancellation is generally not possible.

Approved refunds are issued to the original payment method. Processing time depends on your financial institution. Shipping charges are generally non-refundable unless Zelos or a fulfillment partner caused the error.

Yes. Zelos logos, branding, curriculum, educational content, product designs, website text, images, videos, and other materials are protected intellectual property and may not be used without written permission.

Yes. Zelos may use third-party providers for payment processing, merchandise fulfillment, event registration, shipping, or communication. Review the terms and privacy practices of those providers.

Our Privacy Policy explains the information we collect, how it is used, when it may be shared with service providers, and the choices available to you. Zelos does not sell personal information.

Yes. Zelos may update its policies at any time. Changes will be posted on the website and will apply to future use, purchases, and participation.

Email: support@zelos.org

Website: www.zelos.org

Business Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time

We strive to respond to inquiries within 48 hours.

Thank you for supporting Zelos and our work in financial literacy, mentoring, leadership, and youth empowerment.