1. Introduction

Zelos respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, purchase merchandise, make a donation, register for an event, or participate in a Zelos program.

By using our website or services, you consent to the practices described in this policy.

2. Information We Collect

A. Personal Information You Provide

  • Name.
  • Email address.
  • Mailing or shipping address.
  • Phone number.
  • Payment information processed securely through third-party providers.
  • Account login information.
  • Information submitted through forms, applications, event registrations, or program participation.

B. Information Collected Automatically

  • IP address.
  • Browser type.
  • Device information.
  • Pages visited.
  • Time spent on the website.
  • Cookies and similar tracking technologies.

C. Program and Participation Information

  • Program registration information.
  • Attendance records.
  • Feedback and survey responses.

3. How We Use Your Information

Zelos may use your information to:

  • Process and fulfill orders.
  • Provide customer support.
  • Process donations and provide receipts.
  • Register participants for events and programs.
  • Improve our website and program performance.
  • Send service-related communications and updates.
  • Maintain platform safety and security.
  • Meet legal and nonprofit compliance requirements.

We Do Not Sell Personal Information

Zelos does not sell personal information.

4. Cookies and Tracking Technologies

We may use cookies and similar technologies to support website functionality, understand traffic, personalize experiences, and maintain secure login sessions.

You may disable cookies through your browser settings, but some website features may not function properly.

5. How We Share Information

Zelos may share information with trusted service providers that help us operate our website and programs, including payment processors, merchandise fulfillment partners, shipping carriers, event platforms, and email service providers.

These providers are expected to protect the information and use it only to provide services to Zelos.

Zelos does not sell or rent your personal information.

6. Donations and Financial Information

Donation and payment transactions are processed by secure third-party providers. Zelos does not store full credit or debit card numbers.

Donors may receive confirmation of their contributions and may request documentation for tax purposes.

7. Data Security

We use reasonable safeguards designed to protect personal information, including secure servers, encrypted payment processing, access controls, and monitoring.

No system can be guaranteed completely secure. You provide information and use our services at your own risk.

8. Children’s Privacy

The Zelos website is not intended for unsupervised use by children under 13. We do not knowingly collect personal information from a child under 13 without appropriate parent or guardian consent.

9. Your Privacy Choices

You may contact Zelos to request that we:

  • Provide access to your personal information.
  • Correct inaccurate information.
  • Delete eligible personal information.
  • Stop non-essential communications.

Cookies

You may also disable cookies through your browser settings.

11. Policy Updates

Zelos may update this Privacy Policy at any time. Updates will be posted on our website and will apply to future use of our services.

12. Contact Information

For privacy questions or requests, contact our Customer Experience Team:

Email: support@zelos.org

Website: www.zelos.org

Business Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time

We strive to respond to inquiries within 48 hours.

13. Thank You

Thank you for trusting Zelos. We are committed to respecting your privacy while advancing financial literacy, mentoring, leadership, and youth empowerment.

Questions?

Contact the Zelos Customer Experience Team at support@zelos.org.