Our Commitment

Thank you for supporting Zelos.

Every purchase helps advance our mission of empowering individuals through financial literacy, mentoring, leadership, and personal development. We are committed to delivering premium-quality apparel and merchandise along with exceptional customer service.

Because each Zelos product is custom made specifically for you, please review the following policy before placing your order.

Zelos Satisfaction Promise

Your trust matters to us.

If your order arrives damaged, defective, incorrect, or does not meet our quality standards, we will work diligently to make it right.

Our goal is simple: We want every customer to be proud to wear the Zelos brand.

While not every situation will qualify for a refund or replacement, we promise to review every legitimate concern promptly, fairly, and professionally.

Custom-Made Products

Every Zelos item is produced specifically for you after your order is placed. This includes:

  • T-shirts.
  • Premium polos.
  • Hoodies.
  • Sweatshirts.
  • Hats.
  • Jackets.
  • Drinkware.
  • Bags.
  • Accessories.
  • Other custom merchandise.

Made to Order

Because these products are made to order, returned items cannot be restocked or resold.

Returns

We do not accept returns for:

  • Ordering the wrong size.
  • Ordering the wrong color.
  • Ordering the wrong style.
  • Changing your mind after purchase.
  • Buyer’s remorse.
  • Accidental duplicate orders placed by the customer.

Before You Order

Please review all sizing charts, colors, and product descriptions carefully before completing your purchase.

Exchanges

We do not offer exchanges for customer ordering errors, including:

  • Selecting the wrong size.
  • Selecting the wrong color.
  • Preferring a different product after delivery.

Product Questions

If you are unsure about sizing or product details, please contact us before placing your order.

Damaged, Defective, or Incorrect Orders

Please contact us within 30 days of delivery if your order arrives:

  • Damaged.
  • Defective.
  • Misprinted.
  • Poorly embroidered.
  • Incorrectly manufactured.
  • With the incorrect item shipped.
  • With the incorrect size sent due to our fulfillment partner’s error.

What to Include

  • Full name.
  • Order number.
  • Email address used for the purchase.
  • Description of the issue.
  • Clear photographs showing the problem.

Possible Resolutions

After reviewing your submission, Zelos will determine the appropriate resolution, which may include:

  • Replacement item.
  • Refund.
  • Store credit.

Review

Resolution will depend on the circumstances and the nature of the issue.

Lost or Missing Packages

If tracking information indicates your package was lost during shipment, contact us immediately.

We will work with our fulfillment and shipping partners to investigate and determine the appropriate resolution.

Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address.

Orders already in production cannot be changed.

Orders returned due to an incorrect address may require additional shipping charges before being resent.

Order Cancellations

Orders begin production shortly after they are placed. If you need to cancel an order, contact us immediately.

If production has not begun, we will cancel the order. If production has started, cancellations are generally not possible.

Refund Policy

Approved refunds will be issued to the original payment method.

Refund processing times vary depending on your financial institution.

Shipping charges are typically non-refundable unless the error was caused by Zelos or one of our fulfillment partners.

Quality Guarantee

Every Zelos order is reviewed to ensure it meets our quality expectations.

If a product fails to meet those standards due to a manufacturing or printing error, we will make every reasonable effort to resolve the issue promptly.

We stand behind the quality of the Zelos brand.

Customer Service

Our Customer Experience Team is here to help.

Email: support@zelos.org

Website: www.zelos.org

Business Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time

We strive to respond to all inquiries within 48 hours.

Policy Updates

Zelos reserves the right to modify this Return, Exchange & Satisfaction Policy at any time. Any updates will be posted on our website and will apply to future purchases.

Thank You

Thank you for supporting Zelos.

Your purchase represents more than apparel or merchandise. It represents an investment in financial literacy, mentoring, leadership, and the next generation of future leaders.

We are honored to have you as part of the Zelos community.

Questions?

Contact the Zelos Customer Experience Team at support@zelos.org.