Zelos Shipping Policy

All Zelos products are custom made after your order is placed. This allows us to offer premium products while minimizing waste. Please review the production and shipping timelines below before completing your purchase.

Most orders are produced within 3–7 business days. During holidays, special promotions, or peak periods, production may take up to 10 business days.

Production begins shortly after an order is placed. Changes or cancellations are generally not possible once production begins.

Shipping time is in addition to production time.

Shipping rates are calculated based on destination, carrier, package weight, and selected delivery speed.

Shipping charges are non-refundable unless an error was caused by Zelos or a fulfillment partner.

When your order ships, you will receive an email with tracking information.

If tracking has not updated within 48–72 hours, please contact our Customer Experience Team.

If your tracking information indicates that your package was lost during shipment, contact us immediately. We will work with our fulfillment and shipping partners to investigate and determine the appropriate resolution, which may include a replacement or store credit.

Zelos is not responsible for packages marked delivered by the carrier.

Customers are responsible for providing an accurate shipping address.

An address cannot be changed after an order enters production.

Orders returned because of an incorrect address may require additional shipping charges before being resent.

Some orders may arrive in multiple packages because products can be produced or fulfilled at different facilities. Separate tracking information may be provided for each shipment.

International customers are responsible for customs duties, taxes, import fees, and other charges required by the destination country. These charges are not included in product or shipping prices.

Customs processing may cause delays outside the control of Zelos.

Contact us within 30 days of delivery regarding a damaged, missing, or incorrect shipment.

Please include your full name, order number, email address used for the purchase, a description of the issue, and clear photographs when applicable.

Email: support@zelos.org

Website: www.zelos.org

Business Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time

We strive to respond to all inquiries within 48 hours.

Zelos may update this Shipping Policy at any time. Updates will be posted on our website and will apply to future purchases.

Thank you for supporting Zelos. Every purchase helps advance financial literacy, mentoring, leadership, and youth empowerment.